I received a very nice message from a client yesterday thanking me for the Christmas wishes I sent. I worked with her last summer selling her home that had previously been on the market for about a year with very few showings. We worked together on a new plan to not just list it again, but get it sold. She wrote about how nice it was to have hope when we put her home back on the market…it sold in about a month.
It both touched and saddened me when she said in her note, "it makes me feel like you care about your clients rather than the impression I had of Realtors prior to meeting you".
What touched me is she is right, I really do care about my clients and it warms my heart to know that it shows. What saddened me was that her impression of Realtors was of not caring.
Buying or selling a home is not only one of the biggest financial transactions you will ever make. It is also likely one of the most emotional transactions you will ever make because it involves leaving the private sanctuary where you currently live and moving to someplace new, which can be very stressful.
Your transition will go much smoother if you choose a caring Realtor you can trust and relate to on both financial and emotional levels. How do you find such a Realtor? Talking to friends can be a good place to start. A good indicator of satisfied clients is a high percentage of business coming from repeat clients and referrals.
Another good indicator is feedback from previous clients…look for comments relating to items that are important to you.
Finally, in addition to professional competency and good testimonials what could be the best indicator is who makes you feel the most comfortable… trust your gut.